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FAQs

Below you'll find answers to the questions we get asked the most

Jewellery Care

We always recommend taking jewellery off before showering. Chemicals in shampoos etc. can have adverse reaction to precious metals and can cause tarnish or effect the luster of your piece. It’s OK to shower with silver or gold-filled pieces but just be mindful of the cosmetic products you are using.

Yes, you can, however, you should also treat your jewellery with some TLC to keep it looking its best for longer. I recommend taking your jewellery off when sleeping, showering and swimming that
way you will prolong the life of your jewellery and keep it looking beautiful.

When exposed to the air metals can experience a chemical process
called oxidation. This appears as tarnish on silver. Naturally silver will tarnish over time. This is a normal process for silver and does not mean the jewellery is faulty. The good news is that you can clean tarnish from silver using a silver polishing cloth.

Exposure to chemicals can also cause tarnish to develop on silver
jewellery. Avoid spraying perfume or applying sunscreen directly onto silver. If you do, remove your jewellery, clean with water and pat dry.

Please check the Jewellery Care page for details on how to clean and care for your jewellery.

Shipping

Yes, we ship to many countries. Check where we ship to and rates on our Shipping page.

Ash Flynn Jewellery pieces are made to order and therefore can
take 3-6 weeks to arrive. Occasionally some pieces are made in small batches and maybe in stock so items may arrive earlier. We offer free express shipping on all orders over $100. If you need your piece by a certain date, please get in contact via email to info@ashflynnjewellery.com
to see if it is possible.

We are located in Adelaide, South Australia and all our parcels will be sent from this location.

Once your order has been shipping you will recieve an email with an Aus Post tracking number. If you do not recieve an email please check your junk folder or contact us at info@ashflynnjewellery.com

Contact & Support

You can email us at info@ashflynnjewellery or get in touch through our Contact Us page. We also have a Chat tab on the bottom right side of your screen. If we are offline the Chat option will send your message as an email.

You can find our return policy here.

You can find info on our exchange policy here.

General

Yes, if your piece develops any manufacturing faults
within six months of purchase, Ash Flynn Jewellery will gladly repair the
product at no cost. Items damaged as a result of general wear and tear are not considered to be faulty.

If a piece shows signs of improper care or damage due to wear and tear the piece can be repaired at a cost. An estimate for the repair will be given prior to the repair and customers are responsible for
return shipping costs. Please check the Exchanges & Returns page for
further details.

Yes! All our silver jewellery is 100% sterling silver. For our gold vermeil pieces, we use 24k heavy gold plating over solid sterling silver.
Our gold-filled jewellery is also hypoallenergic and safe of sensitive skin. Find Out More.

Yes, we offer compliemenatry gift wrapping. Ash Flynn Jewellery piece comes beautifully wrapped in our eco-friendly packaging and boxed with ribbon and seal. If you would like to send a piece of jewellery as a gift to someone special just let us know in the notes section at checkout.

Yes we do! You can purchase a gift card here.

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